Automatic analysis
calls. Artificial intelligence will show the
truth about the work of your
managers
System
connects to your
telephony,
handles each conversation
and provides clear
ratings
and recommendations for growth
sales
DialogAI integrates with your telephony system (Binotel, Ringostat, UniTalk, Phonet and others). The system automatically captures all incoming and outgoing calls in real time, immediately after the call ends.
| Manager | Call type | Call status | Date/Time | Client | Duration | Transcription | AI analysis | Rating | AI configuration |
|---|---|---|---|---|---|---|---|---|---|
 PM Yevhen 306 |
Incoming | Successful | +38 (099) 111-22-33 14 |
06:07 | In process | In process | First B2C call | ||
 PM Roman 301 |
Outgoing | Successful | +38 (093) 123-45-67 2 |
07:53 | In process | In process | First B2C call | ||
 PM Irina 302 |
Incoming | Successful | +38 (099) 111-22-33 12 |
04:52 | In process | In process | First B2C call | ||
 PM Olesya 304 |
Outgoing | Successful | +38 (099) 111-22-33 1 |
2:15 | In process | In process | First B2C call | ||
 PM Oleksandr 303 |
Outgoing | Successful | +38 (093) 123-45-67 3 |
03:24 | In process | In process | First B2C call |
The AI transcribes the call, analyses the conversation, evaluates the manager’s performance against specified criteria, and automatically identifies errors and areas for further improvement in the quality of the conversation.
| Manager | Call type | Call status | Date/Time | Client | Duration | Transcription | AI analysis | Rating | AI configuration |
|---|---|---|---|---|---|---|---|---|---|
 PM Oleksandr 303 |
Outgoing | Successful | +38 (093) 123-45-67 3 |
03:24 | In process | In process | First B2C call | ||
 PM Olesya 304 |
Outgoing | Successful | +38 (099) 111-22-33 1 |
02:15 | In process | In process | First B2C call | ||
 PM Irina 302 |
Incoming | Successful | +38 (099) 111-22-33 12 |
04:52 | In process | In process | First B2C call | ||
 PM Roman 301 |
Outgoing | Successful | +38 (093) 123-45-67 2 |
07:53 | In process | In process | First B2C call | ||
 PM Yevhen 306 |
Incoming | Successful | +38 (099) 111-22-33 14 |
06:07 | In process | In process | First B2C call |
For every call, the system generates a detailed report: an assessment of the call quality, an explanation of the reasons behind the scores, a full transcript of the conversation, any issues identified, and recommendations for improving the manager’s performance.
‘What are your main objectives in commissioning a website?’
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‘Which sections or pages are essential for you?’
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‘Perhaps you have some examples of websites you like?’
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‘What is your estimated budget for the project?’
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“When would you like the website to go live?”
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“Who will be the main point of contact on your side?”
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Main features
system for
full quality control
calls
The system automatically analyses every conversation and assigns a rating based on your communication quality criteria
DialogAI works effectively with any accent or language, maintaining a high level of accuracy in conversation analysis
The AI checks whether the manager has said all the required and key phrases in line with the customer conversation script
For each type of conversation, you can create your own evaluation criteria and rules, tailored to your business processes
We connect to most telephone systems on the market — all calls are routed to the system automatically and without delay
We only evaluate calls that are relevant to your sales funnel and key business processes
The system counts filler words and prohibited phrases, helping to improve your writing style
Daily summaries of the department’s work are sent via email or Telegram in a convenient and clear format
The system immediately alerts you to problematic calls so that you can respond promptly and resolve issues quickly
You can add any custom metrics for a more in-depth and detailed analysis of conversations
Accurate conversion of dialogue into text for easy viewing, quick searching and further analysis of conversations
The AI identifies when the manager is speaking and when the customer is speaking, creating a clear and logical structure for the entire conversation
With us
are working
DialogAI doesn't just analyze
calls - it forms
a transparent, manageable and predictable process of sales
in which every manager
works effectively
Managers are starting to conduct conversations in a structured manner: they open the dialogue correctly, assess the customer’s needs, present the value proposition and bring the conversation to a successful conclusion.
The system highlights where the manager is deviating from the process: skipping sales stages, failing to address objections, not asking follow-up questions, or ending the conversation too soon.
Managers get a complete overview of the department: call ratings, explanations and reports — without having to spend extra time manually checking and listening to calls.
Each employee receives specific recommendations: exactly what needs to be corrected, how to improve the dialogue, and at which stages of the conversation it becomes less effective.
All managers follow a consistent approach: they adhere to standards, a structured conversation format and key principles for communicating with customers.
Call monitoring is automated and is not dependent on team size — the system works effectively with teams of as few as five managers or large departments.
What changes in business
and team work
after implementing DialogAI
- in the words of customers
We used to have absolutely no idea what was going on during calls. Now we can spot specific mistakes made by managers and correct them quickly. We’ve increased our conversion rate by 15% in a month.
It turned out that managers weren’t properly addressing customers’ objections. After implementing the system, we worked on this — bookings for services increased by around 20%.
It was very helpful in identifying the administrators’ weaknesses. We revised the scripts and training programmes — the average spend increased, and the number of bookings became more stable.
The system revealed that managers often fail to follow up with clients to ensure they view the property. After adjusting our approach, the number of viewings increased by almost a third.
I really liked the fact that you can quickly check call ratings and see how everyone is performing. In just two weeks, we’ve already improved the administrators’ discipline.
Previously, calls were checked on a random basis; now 100% are analysed. This represents a completely different level of control and quality in the team’s work.
We identified exactly where managers were losing customers. After that, we made changes to the sales script — course sales increased significantly within the first month.
The system helped us gauge the actual level of communication among managers. It brought to light many subtleties that had previously gone unnoticed.
It’s really handy that there are ready-made reports and explanations of the ratings. You don’t have to spend hours listening to calls.
The greatest benefit is the speed at which insights are gained. We identified the issues and resolved them immediately. The result is steady growth in conversion rates.
It has become much easier to monitor the quality of administrators’ work. Management can now clearly see the results.
Once the system was implemented, weaknesses in sales were quickly identified. Within just a few weeks, we saw a real improvement in performance.
Previously, we relied solely on the figures in the CRM, but didn’t understand the reasons behind the dips. Now we can see the full picture of our conversations and can actually influence the outcome.
The system helped us understand why customers weren’t completing their bookings. We identified common mistakes made by managers and quickly rectified them — we saw the results within the first few weeks.
This is extremely useful for monitoring the quality of lead handling. We realised that some enquiries were simply being lost due to poor communication. After refining the process, we increased the conversion rate by 17%.
Choose the DialogAI tariff,
that matches the
scale and tasks of your
commands
Complete freedom with no strings attached — pay only for the calls you actually analyse. Ideal for start-ups or occasional use.
Automatic analysis of all conversations
Detailed call reports
Flexible settings to suit your needs
Online user support
No user restrictions
The perfect balance of price and features — the best choice for teams looking for reliable control and predictable costs.
Automatic analysis of all conversations
Detailed call reports
Flexible settings to suit your needs
Online user support
Up to 100 calls per month
Maximum flexibility without compromise — for teams that need full control over high call volumes at the best price.
Automatic analysis of all conversations
Detailed call reports
Flexible settings to suit your needs
Online user support
Up to 1,000 calls per month
Automate
conversation evaluation now and
find
opportunities for growth
in every conversation!
Answers to the most common
questions
about work and features
DialogAI
The system analyses 100% of calls: the content of the conversation, adherence to scripts, handling of objections, use of mandatory phrases, and also monitors for prohibited words and filler words.
You receive not just a score, but a clear explanation of what went well and what needs improving.
No. Once connected to the telephone system, it automatically receives all calls without any action required on your part. Everything runs in the background 24/7.
We integrate with popular services such as Binotel, Ringostat, UniTalk, Phonet, Asterisk, StreamTelecom and others. If you use a different system, please let us know and we will check whether integration is possible.
In most cases, this takes between a few hours and one working day. Once connected, the system immediately begins to collect and analyse calls.
The system is fully flexible and adapts to your business. We don’t have any fixed or one-size-fits-all criteria that you need to conform to.
You decide for yourself how your call handling works:
— create call types (first contact, follow-up, post-KP, etc.)
— set evaluation criteria for each type
— configure exactly what needs to be monitored during the call
In other words, the system adapts to your business, not the other way round.
The system uses state-of-the-art artificial intelligence algorithms, ensuring high accuracy in recognition and assessment. In addition, you can always view the transcript and an explanation of the assessment.
Yes. You can set up automatic reports in a format and at a frequency that suits you — daily, weekly or monthly.
Reports are sent via Telegram or email, so you don’t need to constantly log in to check the figures. You’ll always be up to date with what’s happening in the department — without any extra effort or wasted time.
This solution is suitable for any business where staff interact with customers over the phone — whether it’s sales, support or customer service.
You can analyse the performance of everyone who interacts with customers: the sales department, contact centre, support team, administrators, and so on.
As call types and evaluation criteria are fully customisable to suit your business, the system works equally effectively for a variety of tasks: sales, consultations, handling enquiries, or customer support.
No. The system’s capabilities go far beyond simply monitoring adherence to scripts and evaluating them.
In addition to evaluating managers’ performance, the AI analyses the entire content of the conversation and can extract the information you need in a structured format.
For example, the system can:
— create a customer profile so you understand exactly who is contacting you
— record customer objections to improve scripts and boost sales
— highlight key points from conversations and insights
— collect data for further analysis and decision-making
In other words, everything that was said during the conversation can be recorded and used to develop your business — not just for monitoring, but also for gaining a deep understanding of customers and processes.
You’ll start to see the first results within the first 1–2 weeks of implementation.
Initially, managers become more disciplined — they start to follow scripts more closely, don’t skip key stages of conversations, and engage more attentively with customers, as they realise that the quality of communication is constantly being monitored.
Next, you see systemic changes:
— conversion rates for sales or bookings increase
— the number of lost customers decreases
— the quality of enquiry handling improves
— you gain full control over the department without needing to listen in on calls
In addition, you begin to understand your customers better: their objections, needs and behaviour — and, based on this, you continuously improve scripts, training and the sales process.
As a result, you don’t just ‘manage managers’, but systematically influence performance growth and manage sales based on data.
Learn how DialogAI improves
calls,
analytics
and team work.
Why Call Quality Control Is More Important Than Ever
In today’s business environment, competition between companies is no longer just about price or delivery speed, but also about the quality of customer service. Phone communication remains a critically important channel, especially for retail, service centers, online stores, and the banking sector. However, reality shows that managers communicate poorly, complaints about calls are constantly increasing, and customers are dissatisfied with communication.
And although most executives fully understand the importance of service quality control, there is no time to check calls manually or listen to every manager’s conversation. That is why a new solution is emerging — automated analysis of phone conversations using artificial intelligence (AI).
Technologies make it possible to carry out call quality control automatically, quickly, and objectively — and this is becoming a key factor in increasing customer loyalty and optimizing business processes.
Typical Problems in Phone Customer Service
Regardless of company size, most businesses face the same issues:
- Managers speak too fast or, наоборот, drag out conversations;
- Do not follow scripts;
- Fail to handle customer objections;
- Lack of empathy or politeness.
All of these are signs of weak incoming call quality control, which, without proper attention, turn into lost deals, negative reviews, and a damaged reputation.
Even with a quality assurance department, checking managers’ calls remains challenging: manual monitoring takes a lot of time, and subjective evaluation often leads to misunderstandings within the team.
Managers ask themselves: how to evaluate a customer call quickly, objectively, and systematically? The answer lies in automation.
Automated Call Analysis: How It Works
Modern technologies allow for a complete transformation in how phone conversations are analyzed. AI call analysis is a set of algorithms that listen to, recognize, process, and evaluate conversations without human involvement.
How it works:
- The system performs call transcription (converting speech into text);
- Identifies key words, phrases, scripts, and compliance violations;
- Generates an automatic report with a service quality score.
This process happens in real time or immediately after the conversation. AI monitoring of phone calls doesn’t just “hear” the call — it actually “understands” its structure and content.
AI for Quality Control: Capabilities Beyond Human Limits
Unlike humans, artificial intelligence does not get tired, has no bias, and can process 100% of incoming calls, not just a sample.
Key advantages:
- AI for call auditing quickly detects script violations;
- Artificial intelligence for conversation evaluation helps identify weak points in communication;
- Automated call evaluation saves time for auditors and managers;
- Automated service quality control reduces the number of negative reviews;
- Enables building an objective customer conversation evaluation system.
When automated call quality control is implemented, the need for lengthy call listening and disputes between managers and quality controllers disappears. Everything becomes transparent.
Tools and Technologies: How to Choose a Solution
To ensure automation delivers real results, it is important to choose the right call quality control tools. Key criteria include:
- Call processing speed;
- Accuracy of analysis;
- Availability of customer feedback tools;
- Ease of integration with CRM or telephony;
- A clear and user-friendly analytics interface.
The best call evaluation software solutions allow you to:
- Access real-time analytics;
- Segment calls by topics, issues, and outcomes;
- Integrate AI for service evaluation without additional staff training.
Such a customer service quality monitoring system becomes the foundation for informed management decisions.
Practical Cases: Automation in Real Business
One common case: an electronics retail chain where customers frequently complained about rude operators. After implementing AI call analysis, the company discovered that more than 30% of conversations did not meet standards.
Within a few weeks after implementing AI-powered call evaluation automation:
- Customer satisfaction increased by 22%;
- The time required to evaluate 1,000 calls decreased from 30 hours to 25 minutes;
- Managers received personalized feedback.
In another example — an online clothing store — AI monitoring of phone conversations revealed that some operators were not closing sales. This made it possible to quickly conduct training and improve support performance.
How to Improve Support and Sales with AI
Integrating AI solutions is not only about control but also about growth. Here’s how automated phone conversation analysis transforms sales and support teams:
- Enables optimization of call center operators’ performance through real error analysis;
- Helps increase call center efficiency without additional costs;
- Creates conditions for real-time call center performance analysis;
- Provides managers with powerful tools to improve call center service quality.
When every call becomes a data source, a company gains a competitive advantage.
Conclusions: Why the Future of Phone Sales and Support Belongs to AI
Artificial intelligence for service evaluation is not just a trend. It is a real tool that allows you to:
- Improve the quality of customer communication;
- Reduce control costs;
- Increase customer loyalty;
- Professionally audit managers’ calls and monitor managers over the phone;
- Collect data on communication weaknesses.
This is the answer to the question: how to check call quality without spending weeks listening to recordings.
And if your business is not yet using AI for call evaluation — now is the time to start.